Updated on November 3, 2026

Interativa app Privacy Policy

Other languages: Português · Español · Website privacy policy · Terms of Use of the app

1. Who we are and our role

The Interativa app is developed by Ewitec Eternal System Solution, Brazilian company registration (CNPJ) 48.636.160/0001-58, Avenida Quebec, 1099 — Jardim Canadá, Nova Lima, MG, Brazil.

Interativa is used by companies to organize the work of their teams (forms, service orders and visits). Your account is created by the company you work for or provide services to. That company decides which features are on and is the controller of the work data; Ewitec processes that data on its behalf, as a processor, under the Brazilian General Data Protection Law (LGPD).

2. Data the app collects

• Account: name, email, phone number, profile photo and the company you belong to.
• Work: forms and answers, service orders, visits and interactions, comments, photos, videos, files, signatures, materials and start, pause and end times.
• Location: (1) when you send a form or record a visit, where it was recorded; (2) if your company turned on visit routes, your location during an activity you started, including when the app is in the background. This collection stops when you pause or finish the activity and does not happen outside it; (3) your position on the map while you use the app.
• Camera, microphone and voice: used only when you take a photo, record a video, scan a QR code or dictate a comment. Dictation uses the speech recognition of the device system (Apple or Google).
• Field workday (time records): if your company uses the workday, each start, break, return and end record keeps the time on the device and when it was received, the place of the record with the GPS accuracy, the connection of the phone at that moment (the Wi-Fi network name or whether it was mobile data), the IP address the server saw when receiving it and the Android warning when the location comes from a GPS simulator. With the workday open, the app records the route; it stops on the break and at the end, even without internet. If the company asks for a photo, it is taken with the front camera: the device only checks whether there is a face in the frame, without identifying the person or comparing faces, and the photo is seen only by whom the company authorizes.
• Device and usage: device model and system, app version, notification identifier, IP address and error logs.

3. How we use it

To provide the service your company contracted: storing and syncing your work, including offline; showing orders and maps; sending notifications; letting your company managers follow the visits; support; and protecting the service against fraud and unauthorized access.

When you use AI writing, the text you wrote is sent to our servers to be improved; it is not used for any other purpose.

We do not sell personal data and do not use your data for advertising or to track you across other apps or websites.

4. Who we share it with

• The company you work for (managers and administrators it authorizes).
• Ewitec service providers: hosting and database on Microsoft Azure (Brazil); map and address providers (OpenFreeMap, Esri, Photon/komoot and Geoapify), which receive the map area or coordinates and the IP address to show the map and the address; an IP lookup service (ipify); Apple and Google, for notifications and speech recognition; and the artificial intelligence provider, when you use AI writing.
• Authorities, when required by law or court order.

5. How long we keep it

While your account is active and for the period set in your company contract, or as long as the law requires. Route points follow the retention policy set by your company. Deleted records may be kept for a limited period for audit and security.

6. Security

Data travels encrypted (HTTPS) and is stored on servers with role-based access, separated by company, with a record of who changes what.

7. Your rights and account deletion

You may request access, correction, portability and deletion of your data, and information about its use. As the account belongs to your company, requests can be made to its administrator or directly to Ewitec at privacidade@ewitec.com; in that case we forward them to your company and answer within the legal deadline.

You can withdraw location, camera, microphone or notification permission at any time in the device settings. Without location, the app keeps working but does not record the place or the route.

8. DPO and contact

Data Protection Officer: Rosangela Magnabosco
Email: privacidade@ewitec.com
Address: Avenida Quebec, 1099 — Jardim Canadá, Nova Lima, MG, Brazil.